(no subject)

[bluebeard]

hmm.

In January, they started having voluntary Saturday workdays, with the mantra "In March, the hours will get shorter".

In February, the Saturdays became mandatory, with a volunteer Sunday, with the mantra "Sundays will never be mandatory".

Now it's March, and Sunday is mandatory, with the mantra "If you work harder, you won't have to do as many hours".

This "temporary backlog" has lasted since October, and they keep accepting more work from Apple. We're way past capacity.

What a shitty company.

[edit: I thought it pertinent to add that we're also currently required to work 11-hour days. So, including Sunday, that's up to 77 hours. insanity.]

Comments

[kcfox.livejournal.com]

And no offense but some of the hardware ain't getting fixed right .....

[dom-ino.livejournal.com]

Well, two points:

First, we're not the only repair depot.

Second, the people who manage this place don't hire people that know what they're doing. The last training class to come out had people in it that didn't even know how to double-click. It's pretty sad.

As for the ones that do, they would probably be more interested in their work if they, oh, got enough sleep.

Most of my day is spent repairing units fucked up by people earlier in the day. One of the first ones I did today I spent two hours on because the previous tech had replaced the LVDS cable to fix a short, and when re-assembling the display, got the new LVDS cable stuck between the hinge and CPU frame and drove a screw through it, shorting it out again.

Yeah, not everything gets repaired properly; there's a number of reasons for that.

I'm getting to the point where I'd have to advise against anyone buying Apple hardware. The hardware is crappy to begin with, the repair techs are overworked and underinterested, the boards that come back from Guadalajara (the electronics repair depot) are often dead or broken, and some of the design is just bafflingly stupid.

[kcfox.livejournal.com]

If I'm not mistaken, you're working with the problem prone 700Mhz iBooks tho. They had a really really bad deaign problem and poor parts. Apple's gone down hill since they outsourced all their stuff. It's really sad. My 17" has lost it's bluetooth module, I've got to send it in for repairs soon. I'm almost afraid to, but my iBook hasn't arrived yet (and thanks to my government rep's preferred ordering scheme.... i may not get it before June). I have a hard time believing that it's that bad considering the size of the hardware.. their selling point is they are small, not that they are easy to work on. I guess it's like a Toyota... great, small cars.. a bitch to work on.

[dom-ino.livejournal.com]

We work on the following:

P54 600mhz
P72 (original, b, and c) 600, 700, 800, 900mhz
P72d 800mhz
P73 (original, b, and c) 700, 800, 900mhz
P73d 933mhz, 1ghz
P99 867mhz
Q54 1ghz

They're actually very easy to work on. If you know what you're doing, it might take you 20-30 minutes to replace a logic board, the most common repair.

The P99's are the worst from a repair perspective; they have something like 56 screws to take off just to replace the board. They take more time than the rest, but still aren't difficult.