bitching about material objects

So, yesterday I bought a new speaker system at a computer show.

It came with the wrong controller.

Had to wait until today to call because they're closed on the weekends.

Now I've got some guy on the phone who's actually getting confused about the issue: he wants to know what the controller on the box looks like, what the one in my hand is like, what buttons they have, whether it stands horizontal or vertical. He says he has a stock item with him of the same model, but it's not the same as what I'm describing, either from the packaging or the physical item I have.

He says, "I can't see my buttons because it's still in plastic."

Well, OPEN IT motherfucker.

This is absolutly fucking ridiculous. Just give me an address and a...

well, hey.

After 20 minutes of the long distance call I'm making, of me describing the unit and the packaging numerous times, he finally tells me to fax my reseipt to him, because "normally we don't take any calls until we've seen the receipt."

What kind of fucking bullshit company is this?